Shipping And Returns
Shipping Policy
All standard orders are shipped within 1-5 business days of the date of sale (Monday through Friday, not including holidays). Expedited orders need to be placed before 12 p.m. CST Monday-Friday for same day shipping. If an expedited order is placed after 12 p.m., it will be shipped next business day. We do not ship orders on Saturday or Sunday. Standard or ground delivery times are estimated and subject to carrier delays caused by network issues or inclement weather. Orders shipping by truck will not be guaranteed for same day shipment. PeVen Distributor Inc will not ship to a P.O. Box for any reason. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. We reserve the right to select shipping Companies for the most efficient and timely delivery (UPS, FedEx, USPS). Freight quotes are available upon request.
Return And Exchange Policy
PeVen Distributor Corp carries a 30 day refund policy from the date of purchase. Returns for Credit will not be issued unless a Return Authorization Number accompanies the Return and the Returned product(s) is in its original, unopened, undamaged package. All Returns MUST be received no more than 30 days after a Return Authorization Number is issued. All Returns are subject to a 20% restocking fee. Shipping costs are non-refundable. PeVen Distributor Corp is not responsible for any shipping charges associated with an Authorized Return. No Credit will be issued regardless of the circumstances unless these terms are met. All Credits issued for returns will be applied to the credit card originally used for purchase. If the merchandise is damaged or missing parts due to a manufacturer defect, please contact us within 30 days of the ship date to discuss Credit or replacement options. Please contact Customer Service to obtain a Return Authorization.